IRS Expands Voice Bots for Faster Service

Date: July 1, 2022

On June 17, 2022, the IRS announced the expansion of voice bot options to allow taxpayers to verify their identity or modify a payment plan while avoiding a long wait time. “This is part of a wider effort at the IRS to help improve the experience of taxpayers,” said IRS Commissioner Chuck Rettig. 

The IRS has been using voice-bots since January to help taxpayers with simple, quick tasks. Taxpayers also have the option to speak with an English-or Spanish-speaking representative.

“To date, the voice bots have answered over 3 million calls. As we add more functions for taxpayers to resolve their issues, I anticipate many more taxpayers getting the service they need quickly and easily,” said Darren Guillot, IRS Deputy Commissioner of Small Business/Self Employed Collection & Operations Support.

The IRS plans to expand voice bot service in 2022 to allow taxpayers with established or newly created PINs to get information on their account and return transcripts, payment history, and current balance owed. 

Voice bots also help people who call the Economic Impact Payment (EIP) line and the Advance Child Tax Credit line. 

Other numerous self-service options can be found here: https://www.irs.gov/newsroom/get-ready-for-taxes-bookmark-irsgov-resources-and-online-tools-to-use-before-during-and-after-filing 

Sophie Venter,
Student Outreach Intern

  • PDF
  • iCAL
Apply Online (24 Hours)

Non-criminal, civil legal issues including public benefits such as food stamps, SSI/SSDI terminations, unemployment, land sale contracts, etc.

By Phone:
(844) 243-8570
M - F 10am to 2pm (EST)
Indiana Legal Services Online Application

The application should take about 20 minutes to complete. You will need to answer questions about your income, assets, and household size. Submitting an application does NOT mean that we will accept your case. You should hear from us within about 14 days with a decision on whether we will be able to take your case.

Indiana Legal Services, Inc. (ILS) is a nonprofit law firm and the largest provider of free civil legal assistance to eligible low-income people in Indiana. ILS helps clients who are faced with legal problems that harm their ability to obtain basic needs such as food, shelter, income, medical care or personal safety. ILS also handles cases in other areas including family law where there is domestic violence, housing, consumer law, access to health care, and access to government benefits. ILS does not handle any criminal matters.